The last 10 years or so have propelled (pun intended) Air Asia from nothing to huge and in general I kind of like them. I understand the concept of no frill and low cost and it works fine.
Except – for some bizarre reason – they can’t seem to get the in-flight “menu” quite right. I guess I fly Air Asia perhaps once every 2 month or so in average and they always change the menu completely between flights, and some of the choices are quite odd really. I remember at one point they didn’t have coffee on the menu (sure you could get that horrible 3-in-1 stuff – but plain coffee – nope). Two things are in common of all these menus:
1. They are quite limited
2. Without exception – 80 % of the items are “out of stock”
I am not joking – they are always out of everything. Take plain Nescafe for example. It weighs next to nothing. They must have a pretty good idea how many they need. How on earth is it possible that they run out on the SECOND flight of the day? And this is my experience – about half the times I fly Air Asia they don’t have plain coffee, but only some disgusting pre-mixed sugar stuff.
Anyway – I started this post by claiming they went from bad to worse, and let me illustrate that with my latest experience only about 5 days ago. Afternoon flight from Kuala Lumpur to Phuket – and I hadn’t had any lunch whatsoever, so I was quite hungry. The first page of the menu looked like this:
I went: “But I don’t like Soy Milk under any circumstances, and I don’t eat Pringles, they make me fatter than I already am, so can’t I just have a plain sandwich”. The flight attendants response was: “Only the vegetarian sandwich, that is the only one we sell alone”.
Now, I find that fairly idiotic really, but what the hell – by this time anything, and I do mean anything, would do, so I told the flight attendant: “OK, just give me a vegetarian sandwich”. Her reply, and I bet you didn’t see this one coming: “Out of stock”. What the hell – she suggested it herself! What’s the point – just teasing me with all the stuff I couldn’t get?
By this time I really was getting annoyed, so I went: “Look, you’re pretty much out of everything, why don’t you just give me a Chicken sandwich?”, to which she replied: “Sure, but I will have to charge you RM
1315 for it since it only comes as a set”. I somewhat strongly suggested that she took that up with her supervisor – or whatever they are called on a plane. 2 minutes later she returned and said:
“Ok, I’ll sell you a chicken sandwich for RM 9, but ONLY because we’re out of Pringles”
Priceless A long argument about a set deal that they didn’t have in the first place. And she actually needed to use their own incompetence as an excuse to sell me a bloody sandwich.
How is it possible to screw up this consistent – even on a no frill low cost airline?