The world is full of franchises and most are in my personal opinion utter rubbish. There is a few though that I find agreeable and one of these has been “Au Bon Pain” that really have some quite descent sandwiches and market themselves as a casual bakery:
Pay close attention to “no request beyond our reach” from their web site.
On Phuket however they don’t quite grasp this concept. Yesterday I went there to have one of their smoked salmon sandwiches and – they were out of bread. I am not kidding – a bakery that didn’t have any bread. That’s a bit like a MacDonald that is out of hamburgers – in other words completely pointless. It was 8 pm at the Jung Ceylon shopping center on Patong Beach and every other place was crowded with people. Au Bon Pain was quite empty. I guess I wasn’t the only one who discovered that they didn’t really have anything to sell.